Terms & Policies
Introduction
We take the protection of your privacy very seriously. This privacy policy explains what personal data we collect when you use our website, how we use it, and what measures we take to ensure its security.
1. Collection of Personal Data
We collect information you provide directly, such as:
-
Your contact details (name, email address, phone number)
-
Information provided when booking visits or events
-
Details from customized quote requests
-
Information shared during communications with us
We also collect information automatically when you use our website, such as:
-
Device information (IP address, browser type)
-
Pages you visit on our site
-
Data from cookies and similar technologies
2. Use of Personal Data
The data we collect is used for the following purposes:
-
Managing your bookings and quote requests
-
Communicating with you and responding to your inquiries
-
Informing you about Villa Volubilia news and events
-
Improving and personalizing your experience on our website
-
Complying with legal and regulatory obligations
3. Sharing of Personal Data
We do not sell or rent your personal data to third parties.
We may share your information with:
-
Third-party service providers who help us operate the website and deliver our services (e.g., payment services, hosting providers)
-
Legal authorities, if required by law
4. Data Security
We implement both technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
5. Your Rights
In accordance with applicable legislation, you have the following rights regarding your personal data:
-
The right to access your data
-
The right to correct inaccurate or incomplete data
-
The right to request deletion of your data
-
The right to object to the processing of your data
-
The right to withdraw your consent at any time
To exercise your rights, please contact us at the address below.
6. Cookies
Our site uses cookies to improve your browsing experience. You can configure your browser to refuse all cookies or to alert you when a cookie is being sent. However, some site features may not function properly without cookies.
7. Changes to the Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the updated policy on this page. Please check this page regularly to stay informed.
8.Terms of Use
By booking a visit through our website, you agree to the following conditions:
-
Visits must be booked in advance using the official reservation form.
-
Access to wine tastings is restricted to individuals aged 18 or over, in compliance with Moroccan law.
-
We reserve the right to cancel or modify your booking in case of exceptional circumstances (weather, safety, internal events). You will be informed as early as possible.
-
Any abusive or disrespectful behavior on-site will result in immediate termination of the visit without refund.
9.Cancellation Policy
You may cancel or reschedule your visit free of charge up to 24 hours before the scheduled time.
To do so, please contact us by email or phone.
Cancellations made less than 24 hours in advance may not be eligible for a refund.
No-shows are considered non-refundable.
10.Refund Policy
If you cancel at least 24 hours in advance, you will receive a full refund.
Refunds will be processed to the original payment method within 15 business days.
No refund will be issued for cancellations made less than 24 hours before the visit or in the case of no-shows, unless exceptional circumstances apply (at the discretion of management).
11.Contact
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us at:
Villa Volubilia
Commune d'Aït Bourzouine, BP63 Boufekrane
Meknès 51000, Morocco
📧 contact@villavolubilia.com
📞 +212 5354-33034
Thank you for your trust in Villa Volubilia.
We are committed to protecting your privacy and ensuring the security of your personal data.